Reader Reviews

Real experiences from UK travellers using Airalo eSIM

Reviews submitted by readers of AiralSimBase, published unedited (except profanity removal). Experiences vary by destination, device, and plan.

Marcus Webb
Marcus Webb
Harrogate
★★★★★

"Used this before my trip to South Korea. Spot on. The AiralSimBase guide made the whole process straightforward."

Hannah Cole
Hannah Cole
Bradford
★★★★★

"The pricing comparison saved me money on my Europe trip. The AiralSimBase guide made the whole process straightforward."

Tom Sinclair
Tom Sinclair
Wakefield
★★★★★

"Detailed and well-written. Bookmarked for future trips. The AiralSimBase guide made the whole process straightforward."

W
William Ashton
Nottingham • Indonesia, 2 weeks
★★★★☆

"Good coverage in Bali and Jakarta. Slightly patchy in rural Lombok but acceptable. The AiralSimBase guide helped me understand what to expect. Would use Airalo again for Southeast Asia."

Plan: Indonesia 5 GB / 15 days | Device: iPhone 14

V
Victoria Holt
Cambridge • Japan, 10 days
★★★★★

"Flawless experience in Japan. 5G in Tokyo, 4G everywhere else. The AiralSimBase pre-travel checklist ensured I had everything set up correctly before departure. Highly recommend both the guide and Airalo."

Plan: Japan 10 GB / 30 days | Device: Samsung Galaxy S24

Complaints & Escalation

  1. In-app chat: Contact Airalo with order number and issue description.
  2. Email: Formal email with screenshots if chat unresolved.
  3. Chargeback: Card provider if billing dispute unresolved within 14 days.
  4. Citizens Advice: For unresolved UK consumer disputes.

Response times: Chat under 10 minutes. Email 1–3 business days. Chargeback 30–45 days.